WELCOME to Eastern Coromandel Community Services Kids Club OSCAR Programme
Eastern Coromandel Community Kids Club aims to provide an affordable, quality holiday programme for tamariki and families within our local community, where children can connect, grow and be supported. Children will have a safe, supervised environment to express themselves, learn new skills and make new friends.
Utilising the skills of local community groups, individuals, and volunteers to facilitate activities and build connections will give the children a sense of belonging and inclusion within their community.
It is our goal to provide an environment where children feel respected, valued and nurtured, and their parents can be secure in the knowledge their children are safe and happy.
It is our belief that all children should be treated fairly, with compassion and patience.
ENROLMENTS & BOOKINGS
Please make your booking at least 2 days prior to commencement. Please no walk-ins – this impacts our staffing rosters, safety ratios (adult: children) and available resources.
Our OSCAR Programme is approved by The Ministry of Social Development (MSD) and registered with Work and Income.
WINZ Subsidies are available for eligible families.
Any parent expecting Work and Income Fee payments must show evidence of application and pay 1% of the fee until payments are received by the programme. Any credit balance at this point will be notified to the parent.
Non-payment of fees will lead to exclusion of children concerned and debt collection services will be notified.
Please no walk-ins – this impacts our staffing rosters, safety ratios (adult: children) and available resources.
If due to unexpected reasons (e.g. sickness) please let us know on the day.
Prepaid sessions cannot be refunded.
PHOTOS
We use photos of the Kids Club children participating in our Holiday Programme in two ways:
Opt out if you do notwant photos of your child taken or used for promotional purposes.
ILLNESS
It would be appreciated if you could keep your child at home if they are unwell. Should they become ill while in our care the parent/caregiver will be called to arrange for the child to be collected within an hour.
In the event of an injury or accident staff will provide initial first aid and contact a parent/caregiver. If needed, an ambulance will be called at your expense.
If your child is unable to attend the programme on a day he/she is booked in, please advise us immediately so the space can be used for someone else to attend.
In the event of an emergency, the Supervisor will move your child to a safer location.
COLLECTING YOUR CHILD
Children must be collected on time. Parents will be charged $5 if collection time has passed 3:30pm.
Each child is required to be signed out by an approved person and verified by a staff member to ensure we are aware your child has left for the day.
If a person arrives to collect your child whose name is not on the Enrolment Form, then we are obliged to keep your child in our care until permission is given. We would appreciate prior notification if this situation arises.
TRIPS
Trips details will be available prior to the school holidays. These will be either on foot in Whangamata or travelling by van to further destinations. There may be an additional cost.
Please provide a car booster seat for offsite trips if your child needs one.
All drivers are vetted ECCS staff members, hold a Full NZ Driver’s License and are committed to ensuring that all reasonable steps are taken to ensure the safety and wellbeing of children when they are travelling to engage in activities.
SUNSCREEN
Sunscreen is provided by Kids Club and will be applied as required and in accordance with the sunscreen labels. Children requiring a different sunscreen due to skin sensitivity or allergies must provide their own.
PROPERTY
The ECCS Kids Club staff will take all reasonable care of your child and their property during their attendance but we cannot accept responsibility for any loss or damage arising by way of accident, injury or theft, or otherwise.
COMPLAINTS PROCEDURE
It is the goal of the Eastern Coromandel Community Services Kids Club to provide the best quality service to you and your whānau.
If you are unhappy with Kids Club, please write, or speak directly to the people involved. Issues and misunderstandings can often be resolved in this way.
If you feel unable to do this, please contact Jess Morrison who will respond to the complainant in writing. From there we may arrange a meeting with the people involved. The manager may notify the board to investigate and provide a decision.
jess.morrison@communityservices.org.nz
PRIVACY STATEMENT
We collect your personal information in order to provide care for your child/red in our OSCAR programme. Besides our staff, we may share this information with Te Kahui Kahu, who regularly audits our organisation to meet the requirements of OSCAR Accreditation.
We keep your information safe by storing it in a secure server and only allowing our programme managers to access it. We keep your information for as long as you are using our programme at which point we securely destroy it by erasing all digital records.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at kidsclub@communityservices.org.nz